From J.Raeder at unh.edu Thu Apr 1 10:21:35 2021 From: J.Raeder at unh.edu (Jimmy Raeder) Date: Thu, 1 Apr 2021 10:21:35 -0400 Subject: [Trillian-users] Trillian's demise Message-ID: <89421F9A-FD16-436A-A110-ADE226534868@unh.edu> To all the Trillian users: This is probably the last message you will get from me re/Trillian. The last time Trillian was successfully rebooted was 10/12/2020. It took Mark 4 attempts. When it went down the next time 11/12/2020 it did no longer come up. Cray has been contacted but they are asking a huge amount of $$ and don?t even guarantee success, see excerpt below. In light of the fact that we have Marvin/Plasma now, and that neither I, RCC, or the SVPR office have the money or a willing to spend it I suggest we junk Trillian, UNLESS someone comes forward within a week willing to put up the cash to get Cray involved. I believe the biggest concern is data left on the lustre file system. In principle, it should be possible to hook up the disk cabinet to a linux box and to revive it. That would likely require only a modest amount of hardware cost, but a ton of expertise and time. Given that, the lustre system should also be junked, UNLESS someone comes up within 4 weeks with the willingness, expertise, and time to rescue it. cheers ? Jimmy from Cray: Pardon my delay. This system is end of life for us and well past normal operating life. Our outline below does not provide access to SW or other materials to restore operation. We can offer our reasonable effort to attempt to make progress so you can offload your data; however, we cannot guarantee results. Here is the outline: - Discovery and initial fault diagnosis: 24-30 hours. This includes a member of my team and [potentially] other SMEs working with you remotely in this case to discover existing faults. This is diagnosis only, and we may be able to reach a point to gain access to the data, but that is a certainty. ** I have not been able to gather the exact HPE hourly billable rates. Based on 30 hours, a working estimate is US$10,620.00 and is non-binding and subject to change; I need to have a separate HPE team provide an actual quote. This will not include any on-site services or parts. NOTE: replacement parts may no longer be available, and if we recommend parts replacements they would be a separate billable charge if they are available for purchase. Please let me know if this is close to your project estimate, and we can determine next steps. -------------------------------------------------------------------------------------------------- Joachim (Jimmy) Raeder Professor of Physics, Department of Physics & Space Science Center Chair of graduate admissions University of New Hampshire 245G Morse Hall, 8 College Rd, Durham, NH 03824-3525 voice: 603-862-3412 mobile: 603-502-9505 assistant: 603-862-1431 e-mail: J.Raeder at unh.edu WWW: http://squirrel.sr.unh.edu/~jraeder/homepage/index.php?section=00home -------------------------------------------------------------------------------------------------- -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/pkcs7-signature Size: 1590 bytes Desc: not available URL: