[Isocops] IBEX /APL-18 Orbit# 202 Contact Request

[Dove, William]

Chelle,
We will work with you to identify and determine the root cause and corrective actions. Yesterday's contact was human error with the spice load and I can assure you that we won't let that happen again....we apologize.
I will get with Tony tomorrow and respond to the other issues.
Thanks
Bill



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-----Original Message-----
From: Reno, Michelle [mreno at swri.edu<mailto:mreno at swri.edu>]
Sent: Tuesday, March 19, 2013 06:43 PM Eastern Standard Time
To: Garcia, Tony (SD); Ibex Mission Operations; EXT Peterson, Joe; Dove, William; zz_Heyler, Gene; IBEX-FDG; IBEXOPS/ORB; ISOC at New Hampshire; John Ferreira; EXT Scherrer, John; Ken Fairchild; EXT Tapley, Mark; Michelle Reno; Nathan Schwadron; Nigel Angold; Robert Lockwood; Sheral Wesley; Tim Perry; Siddique, Fazle E.
Subject: RE: IBEX /APL-18 Orbit# 202 Contact Request

Hi Tony,

We have had a problem with every pass taken since Dec, and have a few more passes on the books. We need to close out the open issues. Have you finished the testing being performed regarding the errors we got with the automatic transfers?

Am I correct that the errors are:
1. remote file transfer - some data loss - software error?
2. corrupted packets due to bad SCID - some data loss - ? error
3. wrong SPICE file loaded - entire data dump lost - controller error

Please work with us to determine the source of these errors and prevent them in the future. We will be relying on APL to dump data more often in the future. With one data dump per 9 days, it is extremely impactful to lose one of them.

Thanks,
Chelle

~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Chelle Reno
Austin Mission Consulting
(210) 478-7337 (c)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~

________________________________
From: Garcia, Tony (SD) [mailto:Tony.Garcia at jhuapl.edu]
Sent: Tue 3/19/2013 11:53 AM
To: Ibex Mission Operations; EXT Peterson, Joe; Dove, William; zz_Heyler, Gene; IBEX-FDG; IBEXOPS/ORB; ISOC at New Hampshire; John Ferreira; Scherrer, John; Ken Fairchild; Tapley, Mark; Michelle Reno; Reno, Michelle; Nathan Schwadron; Nigel Angold; Robert Lockwood; Sheral Wesley; Tim Perry; Siddique, Fazle E.
Subject: RE: IBEX /APL-18 Orbit# 202 Contact Request

Sheral,

We can support the contact and it has been added to our schedule.

Regards,

Tony

From: Ibex Mission Operations [mailto:ibexops at gmail.com]
Sent: Tuesday, March 05, 2013 9:37 AM
To: EXT Peterson, Joe; Dove, William; Heyler, Gene; IBEX-FDG; IBEXOPS/ORB; ISOC at New Hampshire; John Ferreira; EXT Scherrer, John; Ken Fairchild; EXT Tapley, Mark; Michelle Reno; Michelle Reno; Nathan Schwadron; Nigel Angold; Robert Lockwood; Sheral Wesley; Tim Perry; Garcia, Tony (SD)
Subject: IBEX /APL-18 Orbit# 202 Contact Request

Tony,
     Can you support the contact listed below?

IBEX,APL-18,ADD,04/15/13,105,18:00:00,04/15/13,105,19:00:00,,12_re Descending 2K-320K IBEX Orbit# 202 SSR_Dump Contact (12 Desc)

--
Sheral R. Wesley
SPVR., Satellite Operations
IBEX Mission OPS
(304) 279-6678
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